Shippings & Return Policy

Shipping & Returns Policy

Last updated: August 25, 2026

At Mimo, we want to make ordering simple and transparent. Please review the information below before placing your order.

Shipping Destinations

We currently offer international shipping to locations where our shipping partners are able to deliver.

Shipping availability may vary depending on the product and destination. If a destination is unavailable at checkout, we are unfortunately unable to ship that particular order there.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information where tracking is available.

Delivery Times

Our estimated delivery time is generally 3–8 business days after your order has been shipped.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

Your destination
The shipping carrier
Customs processing
Weather or other events outside our control
Product availability and fulfilment location
Peak periods and public holidays

Some products may have different estimated delivery times. Where this applies, the estimated delivery time displayed on the product page or at checkout will take priority.

Shipping Costs

Free shipping is currently available on eligible orders.

If shipping charges apply to your order, the applicable cost will be displayed at checkout before you complete your purchase.

Order Tracking

Where tracking is available, tracking information will be sent to the email address provided when placing your order.

Please allow some time for tracking information to become active after your order has been shipped.

International Orders & Customs

Some Mimo products may be shipped directly from third-party fulfilment partners located outside your country.

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Mimo is not responsible for delays caused by customs or government authorities.

Shipping Delays

While we work with our fulfilment and shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us at shopmimo.us@gmail.com and we will investigate the shipment with our fulfilment partner or carrier.

Incorrect Shipping Information

Please make sure your shipping address is accurate before completing your purchase.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

Once an order has been shipped, we may not be able to change the delivery address.

Returns & Refunds

We want you to be satisfied with your purchase. If you are not satisfied with your order, please contact us at shopmimo.us@gmail.com before returning any item.

Damaged or Defective Items

If your order arrives damaged, defective, or significantly different from what was described on our website, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs or video showing the problem
Photographs of the product packaging where applicable

We will review the issue and, where appropriate, offer a replacement, repair, or refund in accordance with applicable consumer protection laws.

Change of Mind & Unwanted Items

Returns for unwanted or change-of-mind purchases are subject to the applicable laws and regulations of the customer’s country.

Where a return is permitted, the customer may be responsible for the cost of returning the item unless otherwise required by applicable law.

Items must generally be returned in an unused and resalable condition, with their original packaging where applicable.

Certain products may be excluded from returns where permitted by law, including products that are personalised, made to order, or otherwise unsuitable for return due to their nature.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your payment provider or bank to process the refund.

Non-Delivery

If your order does not arrive within the expected delivery timeframe, please contact us at shopmimo.us@gmail.com.

We will investigate the shipment with the relevant fulfilment partner or shipping carrier and work with you to resolve the issue.

Statutory Rights

Nothing in this policy limits or excludes any consumer rights or protections that cannot legally be excluded under the laws applicable to your purchase.