Refund policy

Returns & order issues

Email shopmimo@gmail.com within 30 days of delivery to request a return. Include your order number and reason.

Damaged, faulty or incorrect items

Send clear photos or video showing the issue and keep the packaging. We will assess the issue and arrange an appropriate replacement or refund. You will not be charged return postage for a confirmed damaged, faulty or incorrect item.

Change-of-mind returns

Your camera must be unused, in its original condition and packaging, with the memory card and all accessories. Return postage is your responsibility. Returns may need to be sent internationally; we will provide the address and instructions before you send anything.

Contact us before returning an item. Do not use the parcel return address without our instructions. Use tracked postage and retain proof of shipment.

Refunds

We will notify you after assessing the return or issue. Approved refunds go to your original payment method. Your bank or payment provider may take additional time to display the credit.

Cancellations

Email us immediately to request cancellation. Cancellation is possible only before processing begins. Once shipped, the returns process applies.

This policy does not limit any mandatory consumer rights that apply to your purchase.