Terms & Conditions

Last updated: August 25, 2026

Welcome to Mimo. These Terms & Conditions govern your use of the Mimo website and your purchase of products through our store.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

1. About Mimo

Mimo is an online retail store offering a range of products to customers internationally.

Products may be fulfilled and shipped by third-party fulfilment and shipping partners. This may mean that products are shipped from different locations depending on the product and destination.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information on our website are accurate and up to date.

However, product colours, packaging, dimensions, specifications, and other details may vary slightly from images displayed on the website.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Prices & Currency

All prices displayed on the website are shown in the currency indicated on the website or at checkout.

Prices may change at any time without notice. Any price change will not affect an order that has already been accepted and paid for.

Additional taxes, duties, customs charges, or other fees may apply to international orders depending on the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

4. Orders

When you place an order, you are making an offer to purchase the products selected at the price displayed at checkout.

After placing an order, you will receive an order confirmation by email.

An order is not considered accepted until payment has been successfully received and the order has been confirmed for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• There is an error in the product description or price
• We suspect fraudulent or unauthorised activity
• We are unable to fulfil the order
• Shipping to the selected destination is unavailable

If we cancel an order after payment has been received, we will arrange an appropriate refund.

5. Payment

Payments are processed through the payment methods made available at checkout.

You agree to provide accurate and complete payment and billing information.

We do not store your full payment card details on our servers. Payment information is processed by our third-party payment providers in accordance with their applicable terms and privacy policies.

6. Shipping & Delivery

Shipping and delivery information is provided in our Shipping & Returns Policy.

Estimated delivery times are estimates and are not guaranteed. Delays may occur due to factors outside our reasonable control, including customs processing, carrier delays, weather, public holidays, or other unforeseen circumstances.

Some products may be shipped directly from third-party fulfilment partners located outside the customer’s country.

7. Returns & Refunds

Returns, refunds, damaged products, defective products, and other order issues are handled in accordance with our Shipping & Returns Policy.

Nothing in our policies is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible at shopmimo.us@gmail.com.

We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.

Where cancellation rights apply under applicable consumer protection laws, those rights will remain unaffected.

9. Website Use

You agree to use the Mimo website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activity
• Attempt to gain unauthorised access to the website or its systems
• Interfere with the operation or security of the website
• Copy, reproduce, or commercially exploit our website content without permission
• Use the website in a manner that could damage Mimo or its users

10. Intellectual Property

All content on the Mimo website, including logos, branding, graphics, text, photographs, product descriptions, and other materials, is owned by or licensed to Mimo unless otherwise stated.

You may not reproduce, distribute, modify, or commercially exploit our content without our prior written permission.

11. Third-Party Services

We may use third-party services to operate our store, process payments, fulfil orders, provide shipping services, analyse website activity, and provide other services.

Third-party services are subject to their own terms and policies.

Mimo is not responsible for the independent policies or practices of third-party service providers.

12. Website Availability

We aim to keep the website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

13. Limitation of Liability

To the extent permitted by applicable law, Mimo will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase or use of our products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may need to be shared with payment processors, fulfilment providers, shipping carriers, and other service providers where necessary to process and deliver your order.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

16. Governing Law

These Terms & Conditions are intended to comply with applicable laws and regulations governing our business and transactions.

Where permitted by applicable law, these Terms & Conditions will be governed by the laws applicable to Mimo’s place of business, without preventing consumers from exercising any mandatory rights available to them under the laws of their country of residence.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: shopmimo.us@gmail.com

Mimo